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Notices for Students from Southeastern and Arriva

Notices for Students from Southeastern and Arriva

Southeastern and Arriva have been in touch with us to share information for parents, carers and students in preparation for students returning to school. Have a look at their notices below.


Southeastern has committed to a Safer Travel Pledge, meaning that everyone can travel with confidence. We’re boosting cleaning on our trains, supplying hand sanitiser points at busy stations, and providing extra help and information for passengers.

However, we also need you and your child’s help, to keep the railway safe while the Covid virus remains in circulation. It is very important that children follow government advice for travel on public transport  and remember the message: Hands. Face. Space.

Things will look a little different this spring, so we’ve created a simple checklist to remind schoolchildren how they can get travel savvy before they hop on a train and head back to the classroom.

  1. Timetables 
    Check train times in advance, the timetable may have changed since you last travelled.
  2. Tickets 
    You can buy a child season ticket up to 7 days in advance. You can buy and load our contactless Key smartcard tickets from home using the Southeastern app.
  3. Face coverings
    Unless exempt or under 11 years old, face coverings must be worn on trains and in stations. If your child forgets theirs, station staff will provide a disposable face mask for that journey.
  4. Social distancing
    Please stay 1 metre or more apart – at stations and on-board trains.
  5. Extra staff
    There will be extra staff at the busiest stations when the schools go back.
  6. Be considerate
    Remember that other passengers may be anxious about travelling, so please behave in a calm and respectful manner.
  7. One-way systems
    Some stations will look different – with one-way systems and extra queuing arrangements.
  8. Clean hands
    Everyone should remember to wash their hands and carry hand sanitiser. Our trains and stations have soap and water, with hand sanitiser dispensers at some stations too.

For an infographic from Southeastern with all of the details, please see here. For a useful video, please see here:

If you have any questions about Southeastern services or travelling on our network during Covid-19, please visit our website or contact our customer service team.


Update April 2021:

Arriva will have buses reserved for school, sixth form and college pupils only, the route number for these services will begin with an “S”. Pupils from any year group and from any school or college located on the route can travel on these buses. If pupils do need to travel on the same bus as those from another school, we are asking them to sit with those from their own school, ideally from their own year group. Where possible we are asking pupils to maintain social distancing, although capacity on these buses will be increased allowing students to sit next to each other and standing if necessary. The seats behind the driver and any facing each other will be marked off and should not be used. Government guidance is that all pupils over the age of 11 must wear a face covering, exemptions apply. We encourage pupils to also carry hand sanitiser with them and use it before getting on and off the bus wherever possible.

To help increase capacity, Arriva will be adding in additional journeys on certain services and in some cases will be running two buses at the same time so that both those travelling to and from school or college and keyworkers travelling to and from work can do so safely. Some buses running will be supplied by the local authority and will not look like an Arriva bus. As per government guidelines, social distancing will be required on these services and is clearly marked out onboard. All those over 11 must wear a face covering, exemptions apply.

For the full list of routes for the new term, please see here: Kent – Schools – April 2021.

At Arriva we want to make sure students, parents and carers are getting the most cost effective ticket for travel, which come in the form of our direct debit schemes.

The ticket is an alternative to local council passes and, for those students who are not entitled to a local council pass. These are more cost effective for parents and carers, compared to buying daily, weekly and 4 weekly tickets and allow unlimited travel within the relevant travel zone.

Scholar tickets are for students up to and including Year 11. More information about this ticket can be found here.

Student tickets are for any student (Sixth Form upwards) regardless of age, as long as they hold a valid student ID More information about this ticket can be found here.